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Customer care

We're here to help

A question about an order, a size or a return? Write to us. Behind every message there is a real person: Moisés answers personally, usually within 2 business days.

  • Email: cont.yulaine@gmail.com
  • Reply time: within 2 business days
  • Tip: include your order number so we can help you faster

Before you write, these pages may answer your question: Shipping · Returns & refunds · FAQ

Please don't send parcels without contacting us first — for returns, we email you the address and instructions.

  • Free EU shippingUsually 7–14 days in the EU · worldwide from €4.95
  • 21-day returnsChanged your mind? Return it, no reason needed
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